Help and FAQ's


Need help choosing the right mat?

Use the mat finder tool for free! You can also read our latest SugarPost 'How to choose your yoga mat'.




Where does Sugarmat ship?

Sugarmat currently ships to internationally to over 50 countries around the world including USA, Canada, Latin America, Asia, Europe and Australia.

We are working on bringing Sugarmat everywhere around the world. Tag us @mysugarmat to let us know where you live!

Do you offer free shipping?

We offer free shipping for all orders over 200USD! However, this cannot be combined with other discounts. The system will automatically overwrite free shipping if a better discount offer is available for you.

How long will it take to ship?

While we want your goodies to get into your arms ASAP, it may take up to 10 working days during peak periods and holidays. We’ll send a tracking number so you can watch your package’s journey. 

Are taxes and duties included in my order total?

Depending on the country some orders get charged by customs fees. Unfortunately, we are unable to determine duties and taxes as this information varies by country. Customers ordering online will be responsible for all duties, taxes and custom charges. Only duties charged in United States, Canada, Singapore, Hong Kong and Malaysia will be compensated.
If your order is then refused, you will still be responsible for charges incurred in shipping the package.

Do you ship to PO Boxes?

Unfortunately, we cannot ship to PO Boxes at this time.

When will my order ship?

Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Processing takes 3 to 5 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

I'm having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via We can give you the inside info.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email ASAP.


Returns & Exchanges


How do I place a return or exchange?

We're sorry you didn't love your Sugarmat. Please reach out to with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

You will be refunded in full to your original form of payment. Please note that you are responsible for the return cost to our warehouse and your original shipping charges are not refunded. 

Is my order eligible for return?

In order to return your items, your merchandise must meet the following criteria:

1. All returns must be processed within 15 days of receiving the order.

2. Items accepted should not be worn, washed or altered.

3. Order # must be provided to place a return.

4. Only mats without monogram can be returned.

5. For items with packaging, both packaging and item must be returned in original conditions.

6. Sugarmat reserves the rights to reject any refunds if the return item doesn't meet above conditions.

7. Sugarmat will process the compensation only when the return meets all of the above conditions.

How long will it take to receive my refund?

The refund process will take approximately 10 - 15 working days from the date you returned your items.

What if my item(s) arrive damaged, defective, or incorrect?

If you received a product different from the one that you ordered, sorry about that! Please contact us at and we’ll be sure to get you the Sugarmat you ordered!

Order questions


How can I update my order?

Please email us at as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

How can I check the status of my order?

You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.

Can I use multiple promo codes at checkout?

You can use one promo code per order. If you’ve encountered two valid Sugarmat promo codes during your travels through the Internet, please choose the one you want to use more.